Business Details
Your Trusted Partner for Healthcare Revenue Optimization
At Crown Health, we specialize in transforming healthcare revenue cycles through innovative technology solutions. Our mission is to empower providers with tools that protect revenue, reduce operational burdens, and ensure compliance with evolving regulations. With over a decade of combined experience in healthcare technology and revenue cycle management, our team has developed patented systems that analyze and resolve credit balances with precision. We prioritize optimizing net revenue performance while enhancing patient satisfaction through faster, more accurate refunds.Our approach leverages legislative and contractual protections to retain revenues, freeing up resources for critical revenue-generating tasks. By automating processes that traditionally require extensive manual labor, we help clients save thousands of FTE hours annually. Our commitment to zero-risk partnerships ensures providers can achieve better financial outcomes without upfront obligations. Through quarterly reporting and process improvement recommendations, we deliver sustained value to healthcare organizations nationwide.
Services
Credit Balance Resolution
Revenue Optimization
Compliance Management
Process Automation
FTE Resource Reallocation
Highlights and features
- We implement patented technology for automated credit balance resolution
- Our team includes healthcare revenue cycle experts with 15-20 years of experience
- We guarantee zero-risk partnerships with no upfront obligations
- Our solutions have saved clients over 20,000 FTE hours annually
- We combine legislative expertise with contractual protections for maximum revenue retention
What people say
Reduced credit balances
Saved FTE hours
Improved compliance
Automated processes
Zero-risk approach
Services
Credit Balance Resolution
Our automated system identifies and resolves credit balances through proprietary algorithms that analyze 1.6 million accounts annually. This technology reduces manual processing requirements by 90% while recovering up to 20% of balances back to organizational revenue. The solution integrates with existing EHR systems to ensure seamless operations.
Revenue Optimization
We maximize revenue retention by leveraging legislative protections and contractual terms through automated exemption posting. Our system has successfully auto-posted adjustments on over 100,000 credit balances while providing quarterly process improvement recommendations that address root causes of financial leakage in revenue cycles.
Compliance Management
Our technology ensures adherence to evolving healthcare regulations while minimizing audit risks. By automating compliance processes, we help organizations reduce penalties through accurate documentation and reporting. The system identifies upstream process errors that contribute to non-compliance issues.
Process Automation
Our patented technology automates manual credit balance processes requiring minimal staff input. The system handles account analysis, adjustment posting, and reporting functions while providing real-time analytics. This automation frees 20,000+ annual FTE hours for redeployment to revenue-generating activities.
FTE Resource Reallocation
By automating credit balance workflows, we enable healthcare organizations to redeploy staff resources to more strategic functions. Our solutions identify process inefficiencies that create unnecessary labor demands while implementing technology-driven alternatives that improve operational efficiency across revenue cycles.
People
Cory Herenden
CEO
Healthcare technology executive with 20+ years experience in credit balance resolution. Holds accounting and MBA degrees from Indiana State University. Former managing partner at major tax firm and published healthcare technology author.
Cody Clayton
Executive VP & CFO
Finance leader with 20 years healthcare revenue cycle expertise. Manages accounting and client service operations. Holds BBA in Accounting from Abilene Christian University with extensive financial management experience in healthcare technology.
Chris Roark
President & COO
Operations executive with 20 years healthcare sector experience. Oversees company strategy and operations. Juris Doctor from Cumberland School of Law with dual expertise in legal and business operations management for healthcare technology.
Matt Cable
Chief Technology Officer
Technology innovator with 15 years healthcare revenue cycle experience. Develops solutions that identify billing errors and optimize financial processes. Computer Science graduate from DePauw University with expertise in healthcare data analytics and automation.
Questions
How does Crown Health's solution differ from traditional credit balance processing?
Our patented technology automates resolution with minimal staff input, focusing on revenue retention through legislative and contractual protections rather than simple balance refunds.
What healthcare providers benefit most from your services?
Hospitals and healthcare systems facing staff shortages and seeking to optimize revenue cycles through automation while maintaining compliance with regulatory requirements.
How do you ensure compliance with changing healthcare regulations?
Our system automatically incorporates legislative updates and contractual protections while providing documentation that reduces audit risks and minimizes penalties.
What implementation support do you provide?
We offer seamless EHR integration with no upfront costs through our no-risk, no-charge proof of performance model that demonstrates value before commitment.
How do you measure success for clients?
We track recovered balances, FTE hours saved, compliance improvements, and patient satisfaction metrics through quarterly reporting packages with actionable process recommendations.
